Platform Fees

Your organization pays Hearth & Hall for use of the product. These fees are separate from dues and invoices you send to members.

Current rates

Item	Rate
Organization minimum	$49.99 per month (waived when platform usage — primary members + storage — meets or exceeds $49.99)
Primary member of record	$1.79 per active primary per month, prorated by calendar day
Document storage	25 GB included; then $0.10 per GB above that
Stripe card processing (member payments)	Pass-through of Stripe’s fee — typically 2.9% + $0.30 per successful domestic US card charge (no Hearth & Hall markup)

Sub-accounts and under-18 family members linked to a primary are not billed separately. When platform usage is below $49.99, the invoice includes a top-up so the usage portion is $49.99. Stripe processing pass-through is separate and does not count toward that minimum.

Larger organizations should discuss bulk pricing with Hearth & Hall prior to onboarding.

When you are billed

On the 1st of each month you receive an invoice for the prior calendar month. Calendar days use your organization’s timezone (a member added late in the evening still counts that full day).

Platform Fees shows an estimated total for the current month (projected from today’s roster, document storage, and Stripe processing fees accrued so far), a breakdown, and the next invoice date (the 1st of the following month). The final charge is calculated when that month completes.

Paying platform fees

An Admin or Treasurer can manage the organization payment method under Platform Fees in the product. Platform fees (including Stripe processing pass-through) are charged on Hearth & Hall’s payment account — not the Stripe Connect account used for member dues.

Member payments and Stripe

Member dues and invoices settle to your organization through Stripe Connect at the full charge amount. Hearth & Hall does not collect, hold, or take a cut of those member payments, and does not add an application fee on the charge.

Because member card charges are processed as destination charges on Hearth & Hall’s Stripe account, Stripe’s processing fees are billed to Hearth & Hall first. Those fees are then billed to your organization at 100% pass-through on the monthly Platform Fees invoice (shown as a running estimate during the month). Refunds and disputes can adjust that pass-through when Stripe returns or adds related fees.

Fee exemption